Legal Information

Refund, Return & Cancellation Policy

Please read these cancellation Policy carefully before using EasyRest, our website, services, and related features.

At EzyRest, we aim to provide a convenient and reliable experience. Please read the following policy before making a payment.

Section 01

Cancellation

Customers may request cancellation before their service/session begins, subject to the applicable cancellation conditions displayed at the time of booking or payment. Once a session has started, cancellation may not be permitted.

Section 02

Refunds

A refund may be considered in the following situations:

  • Payment was deducted but the service was not activated.
  • A technical failure prevented access to the paid service.
  • Duplicate payment was made for the same transaction.
  • EzyRest cancels or is unable to provide the paid service.

Refund requests for other circumstances will be reviewed on a case-by-case basis.

Section 03

Non-Refundable situations

Refunds may not be provided where:

  • The customer voluntarily ends a session early.
  • The customer does not use the facility after successfully paying for it.
  • The customer violates EzyRest's Terms & Conditions.
  • The service was successfully provided and used by the customer.
Section 04

Failed Transactions

If money is deducted from your bank account but the EzyRest system does not confirm the transaction, please contact us with the transaction/reference number. We will verify the transaction and process an eligible refund in accordance with the payment provider's processing timelines.

Section 05

Refund Processing

Approved refunds will generally be returned to the original payment method. The time taken for the amount to appear in the customer's account may depend on the bank, UPI provider, payment gateway, or other financial institution.

Section 06

Policy Changes

EzyRest reserves the right to modify this Refund, Return & Cancellation Policy at any time. The updated policy will be published on the website.

Section 07

How to Request a Refund

Approved refunds will generally be returned to the original payment method. The time taken for the amount to appear in the customer's account may depend on the bank, UPI provider, payment gateway, or other financial institution.

Section 08

Contact Us

Please provide your name, date/time of transaction, transaction ID/reference number, and a brief description of the issue.

For questions or complaints, please contact:

By using EzyRest services, you acknowledge that you have read and accepted these Refund, Return & Cancellation Policy.